Account & Data Deletion

Full deletion

Delete your TaxNest account and its data

TaxNest accounts are business accounts, so deletion is done by us after we confirm the request really comes from the account holder. Send us a request with the details below and we will handle it.

How to send the request

• Email support@taxnest.com.pk with the subject "Account and data deletion request".
• WhatsApp our support number.
• Or any channel listed on the Contact page.

Include in the message

• The registered business name and the login email or username of the account.
• Whether you want the whole account deleted, or only the Caller ID data (ring records and linked devices).
• Send it from the email address or phone number registered on the account, so we can verify you. If we cannot verify a request, we will ask for confirmation before deleting anything.

What happens then

• We acknowledge the request, normally within 2 working days.
• Once verified, we delete the account and its data — users, devices, tokens, Caller ID ring records, products, customers, bills and invoices held in the platform — normally within 30 days.
• Backups roll over on their own cycle, so a copy may persist in encrypted backups for up to 90 days before it is overwritten.

What we may have to keep

• Records that Pakistani tax law requires us or your business to retain — chiefly invoices and POS bills that were already submitted to FBR / PRA, and their submission responses. These cannot be erased on request; the authority also holds its own copy.
• Minimal billing records for our own accounting and legal obligations.
• Immutable audit-log entries needed to prove what happened on the account, kept for the period required by law.

Everything not covered by the above is deleted. Caller ID data is never in the "must keep" category — it can always be deleted in full on request, and in normal operation it expires by itself after about 48 hours.